Costumer Service

Due to global Pandemic situation please have in mind that all deliveries might take much longer than usual. US deliveries from 4 to 7 weeks! UK deliveries from 2 to 4 weeks.

Shipping

We deliver to any part of the world.

Delivery terms in Lithuania:

* Via Lithuanian post shipping costs 2,5 Eur (2 to 6 working days).

* Free of charge domestic shipping by Lithuanian post on orders over 50 Eur (2 to 6 working days).

* Fast shipping via VENIPAK courier (1 to 3 working days) costs 3,5 Eur.

Delivery to EU countries via post office costs 5 Eur.

Delivery to other countries via post office costs 10 Eur.

Delivery time depends on the country region. Usually, it takes 7 - 12 working days.

If you have any questions concerning international shipping, please email us info@emmaarthouse.com

Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.


We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.

VISIT US FOR CUSTOM ORDERS OR COLLECTION IN KAUNAS

We also offer a possibility to collect your order in person at EMMA Art House in Kaunas. Or you can visit us to set up a custom order or design. To set up a visit or reserve an item, email us at info@emmaarthouse.com

The address of EMMA Art House is: Užnerio 49E, Kaunas, Lithuania, 47491.  

RETURNS & EXCHANGES

All items are handmade and one of a kind. We are not a wholesales store and all pieces are made with love and take time. Therefore we DO NOT accept returns. Thank you for understanding.

TAXES & DUTIES

Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is buyer's responsibility to check and pay for these charges.

PRIVACY POLICY

ONLINE STORE WWW.EMMAARTHOUSE.COM PRIVACY POLICY
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. www.emmaarthouse.com will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavor not to knowingly disclose user identities unless directed by a court of law.


When does www.emmaarthouse.com disclose the information it collects to outside parties?
www.emmaarthouse.com does not sell, trade, or rent your personal information to others. www.emmaarthouse.com may release customer information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2) enforce or apply the terms of any of our user agreements or (3) protect the rights, property or safety www.emmaarthouse.com, our users, or others.


What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.


How does www.emmaarthouse.com protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, several layers of encryption and several layers of security to prevent unauthorized access protect all of the sensitive customer data we collect.


Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order, as there is not clearance delay. www.emmaarthouse.com does not store any credit card information on our servers.


What about 'cookies'?
‘Cookies’ are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the www.emmaarthouse.com website.


Your Consent
By using our website, you consent to the collection and use of this information by www.emmaarthouse.com If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


If you wish to discuss any aspect of this Privacy Policy Statement, please feel free to contact us by telephone +370 699 77057 or email : info@emmaarthouse.com

TERMS & CONDITIONS

This website is owned and operated by Jurgita Tamulioniene. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to by various handmade goods. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 14 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

All items are handmade and one of a kind. We DO NOT accept returns. Thank you for understanding.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Jurgita Tamulioniene. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

You agree to indemnify and hold Jurgita Tamulioniene harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Jurgita Tamulioniene, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Jurgita Tamulioniene assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Lithuania, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Vilnius. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Customer support/ contact info: +37067097907, Uznerio 49E, Kaunas, Lithuania 47491.