Common Queries

What are the payment options?

What is your return policy?

We accept all major credit cards. All items are priced in EUR.

Do you do custom orders?

Depending on the choice of fabric - Yes we do. We can make any custom piece of clothing or accessories, chosen from our collections, customized for your child. The only exclusion is that because we often use recycled fabrics, they are limited, so there might be no more left to make an extra custom piece for you. 

All items are handmade and one of a kind. We are not a wholesales store and all pieces are made with love and take time. Therefore we DO NOT accept returns. Thank you for understanding.

What are the delivery costs and time?

We deliver to any part of the world.

Due to global Pandemic situation please have in mind that all deliveries might take much longer than usual. US deliveries from 4 to 7 weeks! UK deliveries from 2 to 4 weeks.

Delivery terms in Lithuania:

* Via Lithuanian post shipping costs 2,5 Eur (2 to 6 working days).

* Free of charge domestic shipping by Lithuanian post on orders over 50 Eur (2 to 6 working days).

* Fast shipping via VENIPAK courier (1 to 3 working days) costs 3,5 Eur.

 

Delivery to EU countries via post office costs 5 Eur.

Delivery to other countries via post office costs 10 Eur.

Delivery time depends on the country region. Usually, it takes 7 - 12 working days.

If you have any questions concerning international shipping, please email us info@emmaarthouse.com